FAQ'S
Q :What types of payment do you accept?
A :We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
Q : In which currency are the prices in your store listed?
A : Our store prices are in US dollars (USD).
Q : Do you have physical stores or only an online shop?
A : We do not have physical stores at the moment. We sell exclusively online.
Q : Do you ship internationally?
A : Yes, we ship to almost all countries worldwide.
* International orders are subject to import taxes, duties, and customs fees, which are applied once your shipment reaches the destination country. We cannot predict what specific fees may be incurred. For more information on customs policies in your country, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the recipient. Your local carrier may provide information on accepted payment methods for duties, taxes, and other fees collected upon delivery.
Q : Do we need to sign for the delivery?
A : You do not need to sign for the shipment.
Q : Where do you ship the products from?
A : We ship from warehouses in the United States, United Kingdom, Singapore, or China. We work directly with reliable suppliers worldwide, allowing us to pass savings directly to our customers and provide exceptional products at very competitive prices. We sample each item and even visit factories to ensure the best quality and sustainable practices.
Q : How long does it take for my product to be shipped?
A :It typically takes 2 to 3 business days to ship your product.
Q : What is the estimated delivery date (ETA)?
A : Delivery times vary depending on your location and can range from 7 to 30 days. Rest assured that we will send you your tracking number as soon as the product is shipped.
Q :How can I return and replace my item?
A : We strongly believe in the quality of our products. That's why we offer a risk-free 30-day money-back guarantee (excluding return shipping costs).
Q : Where can I find my order confirmation?
A :Your order confirmation email is sent to your email within 24 hours of payment. Please check your spam or junk folder as it may also be there.
Q : What happens if I want to cancel my order?
A : Most items are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please send us a message by visiting the "Contact Us" page.
Q : And if I still need assistance?
A :That's why we're here. Please send us a message by visiting the "Contact Us" page if you need further assistance.
A :We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
Q : In which currency are the prices in your store listed?
A : Our store prices are in US dollars (USD).
Q : Do you have physical stores or only an online shop?
A : We do not have physical stores at the moment. We sell exclusively online.
Q : Do you ship internationally?
A : Yes, we ship to almost all countries worldwide.
* International orders are subject to import taxes, duties, and customs fees, which are applied once your shipment reaches the destination country. We cannot predict what specific fees may be incurred. For more information on customs policies in your country, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the recipient. Your local carrier may provide information on accepted payment methods for duties, taxes, and other fees collected upon delivery.
Q : Do we need to sign for the delivery?
A : You do not need to sign for the shipment.
Q : Where do you ship the products from?
A : We ship from warehouses in the United States, United Kingdom, Singapore, or China. We work directly with reliable suppliers worldwide, allowing us to pass savings directly to our customers and provide exceptional products at very competitive prices. We sample each item and even visit factories to ensure the best quality and sustainable practices.
Q : How long does it take for my product to be shipped?
A :It typically takes 2 to 3 business days to ship your product.
Q : What is the estimated delivery date (ETA)?
A : Delivery times vary depending on your location and can range from 7 to 30 days. Rest assured that we will send you your tracking number as soon as the product is shipped.
Q :How can I return and replace my item?
A : We strongly believe in the quality of our products. That's why we offer a risk-free 30-day money-back guarantee (excluding return shipping costs).
If for any reason you are not satisfied with your product, simply return it to us and we will refund or exchange your product (the choice is yours) within 30 days, no questions asked.
Please contact us via email at (email) first, and we will provide you with the appropriate return address.
⚠️ Please note that return/exchange shipping costs are at your expense. We will not provide a return shipping label.
⚠️ Also, please note that any return sent to us without prior contact with our customer service will not be accepted.
Q : Where can I find my order confirmation?
A :Your order confirmation email is sent to your email within 24 hours of payment. Please check your spam or junk folder as it may also be there.
Q : What happens if I want to cancel my order?
A : Most items are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please send us a message by visiting the "Contact Us" page.
Q : And if I still need assistance?
A :That's why we're here. Please send us a message by visiting the "Contact Us" page if you need further assistance.